Terms of Service
These Terms of Service apply to all users, server administrators, and entities interacting with RankCore in any capacity. Violations may result in immediate action including account suspension, server blacklisting, or permanent access revocation.
| Term | Definition |
|---|---|
| "The Service" | The RankCore Discord application, web dashboard, associated APIs, web services, and all official support channels operated by the developers. |
| "The User" | Any individual, server administrator, server owner, or entity that interacts with the bot, hosts it in their guild, or accesses any dashboard features. |
| "Server" | A Discord guild or community where the bot is installed and operates. The server owner is responsible for all moderation and compliance within that server. |
| "Blacklist" | A global prohibition preventing a user, server, or account from accessing RankCore services in any capacity. |
| "IP Verification" | An optional security feature, enabled per-server, that collects and analyses a user's IP address to detect VPNs, proxies, alt accounts, and geographic restrictions. |
Active Moderation Team
Servers must maintain at least one active moderator regularly online. Inactive or negligent moderation teams may result in server blacklisting.
Content Moderation Standards
Servers must actively prevent illegal content, NSFW content in general channels, harassment, spam, and hate speech. CSAM is immediately reported to NCMEC and law enforcement.
Discord Guidelines Enforcement
Servers must comply with Discord's Community Guidelines. Communities that knowingly harbour members engaged in harassment, hate speech, or illegal activity face immediate blacklisting.
Automated Interaction / Self-Bots
Using user scripts, self-bots, or automation to trigger commands, spam endpoints, or farm bot resources. Any method circumventing normal user interaction is prohibited.
Circumvention & Alt Abuse
Bypassing server blacklists, channel restrictions, or global bans through alternative accounts, proxies, or any other evasion method. Alt-slighting results in permanent blacklisting of all related accounts.
Stress Testing & DoS
Intentionally causing API latency, overwhelming endpoints, flooding commands, or attempting to crash bot shard clusters. Rapid command spam designed to degrade performance for others.
Bug Exploitation
Discovering and utilizing bugs, exploits, or unintended behaviour for personal gain or server damage. All bugs must be reported to our security team immediately.
IP Verification Evasion
Using VPNs, proxies, Tor, or any other method to circumvent the IP Verification system after being blocked by a server's configured policies is a direct violation of these terms and the consent you gave during verification.
We reserve the absolute right to terminate access for any reason, without reason, with or without evidence, and without warning.
No Refund Policy
All sales are final and non-refundable. Digital goods are considered consumed upon purchase. Refunds are only available for technical double-billing errors reported within 7 days.
Chargeback Consequences
Initiating a chargeback or payment reversal without first contacting support results in an immediate and permanent Global Blacklist of your Discord account and all associated accounts.
Perk Non-Transferability
Premium perks are tied exclusively to the purchasing account. Transferring, sharing, or gifting premium features without explicit developer approval may result in immediate revocation.
You are solely responsible for any content (text, images, configurations, custom commands) you input, create, or store using RankCore. By using the service, you grant us a worldwide, royalty-free, non-exclusive licence to display, store, process, and archive this content solely for the purpose of operating the service.
- You are responsible for obtaining all necessary permissions for uploaded content.
- You warrant your content does not infringe third-party intellectual property rights.
- Content may be stored indefinitely for security, legal, and operational purposes.
We are not responsible for: lost data, deleted messages, corrupted configurations, damaged reputation, loss of server members, financial losses, or any other indirect damages. The Service may be taken offline for maintenance or security patches at any moment without notice.
You agree to indemnify, defend, and hold harmless the developers, operators, and all agents of RankCore from all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:
- Your use or misuse of the bot or service
- Your violation of these Terms or any applicable law
- Your violation of any third-party rights
- Content you create, upload, or share through the bot
- Your inadequate server moderation or failure to enforce community standards
- Disputes between you and other users of the service
We reserve the right to modify, amend, or entirely replace these Terms of Service at any time. Modifications become effective immediately upon being posted to this page.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the lead developer resides, without regard to conflict of law principles. Any legal action arising from these terms must be brought exclusively in the courts of that jurisdiction. Both parties consent to resolution through binding arbitration in the aforementioned jurisdiction.
Support Server
Primary channel for support requests, blacklist appeals, and general enquiries about these terms.
Email Appeals
Blacklist appeals may be submitted via email no sooner than 12 months after the initial penalty, with a detailed explanation. Abusive appeals extend the blacklist period indefinitely.
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
Informed Consent is Required
Before any IP data is collected, users must explicitly agree to the data collection notice presented on the verification gate page. This consent is validated server-side — no data is collected without it. By clicking "Complete Verification" you agree to the IP data practices described in our Privacy Policy.
Token Security
Each verification link is a one-time-use token generated from 48 cryptographically random bytes. Tokens are stored only as SHA-256 hashes — plaintext is never persisted. Tokens expire at a TTL configured by the server administrator (5–30 minutes) and are bound to a specific user/guild pair.
Data Collected During Verification
When you complete IP Verification, the following data is collected and stored in encrypted form:
Automated Actions by Server Administrators
Server administrators configure the system's response to failed checks. Depending on settings, a failed or flagged verification may result in an automated kick, ban, or alert within the Discord server. These actions are taken by the server administrator's configuration — not unilaterally by RankCore.
Re-Verification
Server administrators may configure a re-verification interval (default 30 days). You may be required to complete IP Verification again after this interval. Each re-verification generates a new one-time token and requires fresh consent.
Your Right to Deletion
Server administrators may delete individual verification records via the dashboard. Users may request deletion of their verification record by contacting the server administrator or our support team. See the Privacy Policy for full details on data retention and GDPR rights.
Transcript Storage & Consent
When a ticket is closed, a full HTML and/or web transcript of the conversation is generated and stored. By participating in a ticket, you consent to this storage. Transcripts are retained in accordance with Section 05 of the Privacy Policy (Data Retention). Ticket owners may request deletion of their transcript data via support@rankcore.org.
Administrator Access & Actions
Server administrators and configured ticket handler roles may view all ticket transcripts, add staff notes, set priorities, assign tickets, apply tags, and perform moderation actions (close, lock, delete). These actions are logged. Administrators are prohibited from using ticket data for purposes unrelated to server moderation or support operations.
Prohibited Use of Tickets
The following conduct within ticket channels is strictly prohibited and may result in immediate blacklisting:
Ratings & Intake Responses
Satisfaction ratings (1–5 stars) submitted after ticket closure are stored in association with your Discord User ID and the relevant ticket record. Intake question responses provided when opening a ticket are stored in the ticket record and visible to server administrators. This data is included in the scope of any GDPR or CCPA erasure request.
Auto-Close & Inactivity
Server administrators may configure automatic ticket closure after a defined period of inactivity. Users will receive a warning before auto-closure. Tickets closed automatically generate a full transcript in the same manner as staff-closed tickets. This is disclosed here as a processing activity under GDPR Article 13.